Reputation Analyzer

Automated sentiment analysis and thematic clustering of customer reviews with prioritized action plans.

Install
cmdop skills install agensi-reputation-analyzer

Unlock Deep Insights from Customer Feedback

The Reputation Analyzer is a specialized tool for developers and agencies to transform unstructured customer reviews into actionable business intelligence. Instead of manually sifting through star ratings, this skill uses a sophisticated text-processing engine to identify sentiment, cluster themes, and detect reputation risks.

Feature Highlights

  • Multi-Source Analysis: Processes data from URLs (Google, Trustpilot, ProvenExpert), CSV exports, or direct text input.
  • Advanced Sentiment Engine: Uses weighted lexicons and negation detection to calculate precise scores beyond 1-5 star ratings.
  • Automated Topic Clustering: Groups feedback into pillars like Product, Service, Support, Pricing, and Delivery for focused improvements.
  • Trend Tracking: Generates longitudinal reports to visualize whether your reputation is improving or declining over months.
  • Strategic Prioritization: Automatically identifies "Critical Areas" and produces prioritized recommendations with success metrics.

Why This Skill?

Unlike simple AI prompting, this skill implements a structured, multi-step NLP pipeline that handles edge cases like emojis, sarcasm markers, and platform-specific biases. It's fully API-free, ensuring 100% data privacy and zero per-run costs for enterprise-grade reporting.

Data Output

Produces a comprehensive Markdown report for human stakeholders and a structured JSON block for seamless dashboard integration.